Client Support Administrator

    We’re looking for a Client Support Administrator to join our team!

    JOB SUMMARY

    PLUS QA is a software testing company located in Portland. We are looking for a Client Support Administrator to help onboard new clients and assist the marketing department. The Client Support Administrator will be responsible for a variety of administrative tasks to help ensure an efficient client onboarding process from connecting incoming clients with the right internal contact to verifying the accuracy of orders and invoices. 

    JOB RESPONSIBILITIES

    • Maintain a thorough knowledge of internal services and products
    • Handle internal and external sales correspondence
    • Respond to leads and coordinate meetings with the proper internal contacts 
    • Take ownership of new account creation process, filling out proper paperwork, and moving through the required internal departments
    • Send estimates and SOWs to clients via HelloSign
    • Check data accuracy in orders and invoices
    • Maintain and update sales and client records
    • Communicate important feedback from clients
    • Attend and contribute to company sales and marketing meetings
    • Develop monthly sales reports
    • Ensure sales targets are met and report any deviations
    • Perform other duties as assigned


    DESIRED SKILLS AND EXPERIENCE

    • Associate degree or higher in a related field required
    • 1+ years of experience as a Client Support Administrator or other administrative role
    • Exceptional interpersonal and customer service skills
    • Strong interest in the Technology field 
    • Outstanding organizational skills
    • Able to prioritize work and succeed under deadlines
    • Excellent written and verbal communication skills
    • Must be able to multitask, manage time and multiple projects and be flexible in a changing environment
    • Motivated individual with high energy and positive attitude
    • Proficient in Microsoft Office or Google Workspace
    • Experience creating presentations with Keynote, Google Slides or PowerPoint
    • Must be familiar with Windows and Mac OS X


    ADDITIONAL INFORMATION

    • Contract to hire (90 days probationary period)
    • Office conveniently located near downtown Portland
    • Work remotely temporarily due to COVID-19
    • A nice environment with a great diverse team
    • Salary DOE
    • Benefits after probationary period include: PTO, Paid Holidays, Sick Time, Medical, Vision, Dental, 401k with Company Match

    We do not accept unsolicited resumes from third-party vendors. We do not offer visa sponsorship, visa transfer, or corp-corp arrangements.

    Please apply via jobs@plusqa.com. No phone calls.